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Returns

 We understand that sometimes orders will need to be returned and so we endeavor to make the returns process as simple as possible;

As an Advantage Club member you are entitled to an extended, no questions asked, return period. You have 42 days to return items for a full refund or exchange if you change your mind. You are also eligible for free returns. If you are not an Advantage Club member, we are happy to provide a refund or exchange if you change your mind within 35 days from the date of purchase. For hygiene reasons, we are unable to refund or exchange on bath mats, quilts, underblankets, pillows or toppers if you change your mind.  If the item is unused and still in its original packaging with all of the original tags still attached, you have two options:

Return or Exchange Instore

For purchases made in-store and online.

You may return the order to any MyHouse retail store. If returning in store, please take the unused items to be returned in the original packaging with a copy of your receipt which was emailed to you upon order confirmation or received with your goods. Our store staff will be able to process the refund or exchange immediately.

Any refund will be processed against the original tender type. Therefore, if you paid by credit card, the refund will be processed against the original card details. If you paid by PayPal, the refund will be processed against the credit card that is associated with your PayPal account. If you used a Gift Card as tender for all or any part of the purchase, you will receive that same value refunded via Gift Card.

Return via post

For purchases made online only.

You may return the item to us by post by simply filling out the return slip included in your parcel. Once this is complete, please package the item(s) unused and in their original packaging and include a copy of the receipt or tax invoice. Cut at the dotted line of the returns slip and attach the returns address to the outside of the parcel, which is labelled with the below:

MYHOUSE ONLINE RETURNS
Shop T12,
Homemakers Centre,
49 O'Riordan Street, 
Alexandria, NSW, 2015

Please allow up to 2 weeks for returns by mail to be processed. Once we receive the parcel, we will process the return, and send you an email to advise of the return details. Any refund will be processed against the original tender type. Therefore, if you paid by credit card, the refund will be processed against the original card details. If you paid by PayPal, the refund will be processed against the credit card that is associated with your PayPal account. If you used a Gift Card as tender for all or any part of the purchase, you will receive that same value refunded via Gift Card.  If you wish to exchange an item for the same product in an alternative size or colour, please advise our online team at support@myhouse.com.au. If you wish to exchange for another item altogether, you will need to return the item for a full refund as above, and place a new online order.  If the item is faulty, please contact our online team at support@myhouse.com.au quoting your order number.  If you purchased your items in-store but you are unable to return your items to one of our retail stores, please contact support@myhouse.com.au