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Delivery

LAST UPDATED: 18/09/2024

This policy applies to all products purchased online via our website/s (“Products”) and forms part of the Terms and Conditions which apply to your purchase of Products.

Click & Collect

WE ARE EXCITED TO ANNOUNCE THAT CLICK & COLLECT IS NOW AVAILABLE FOR ALL STORES.

Please allow 1-2 business days before collection.

Our friendly expert staff will contact you when your order is ready.
They will have your order packed and ready to pick-up.

HOW IT WORKS?

Browse - Our selection of thousands of products to suit your needs.
Add to cart - Add your items to your cart and continue to the checkout.
Select a store - Select the nearest available store from your home.
Choose Pick Up - Choose 'Pick Up' for your delivery method.
Payment - You can pay for your order with a variety of methods including Afterpay, Openpay and Paypal.
Collection - when your order is ready, we'll call you to arrange a collection time and give you further information about how to collect your order.

Store collections hours vary by store, and your chosen store will contact you to arrange a collection time with you.

For more information on Click & Collect, please visit our Terms and Conditions.

Standard Delivery

We offer free, unlimited standard shipping for all orders over $130 (inclusive of GST) or more.

Orders under the value of $130 (inclusive of GST) will incur a flat rate of $9.95 for standard shipping no matter where you are located in Australia.

Express Delivery

We also offer express shipping for a flat rate of $14.95.

*Please note express shipping is not available in all postcodes of Australia.
Please refer here for the list of exclusions.

Bulky Items

Bulky items, are all items such as bed heads, armchairs, and beach canopies are available for standard delivery in Metro/Outer Metro areas of the following cities: Sydney, Melbourne, Brisbane, Adelaide.

These lines are exempt from free shipping, and shipping charges are based on product weight.

Bulky Items: $30 Per Item

MYH-1041637 - Palm Cove Beach Canopy

Bulky Items: $50 Per Item

MYH-1038813 - Deborah Hutton Bed Head

MYH-1037231 - MyHouse Bedhead Queen

MYH-1038812 - Home Beautiful Tufted Bed Head Queen

MYH-1038814 - Home Beautiful Armchair Charcoal

MYH-1038815 - Home Beautiful Armchair Grey

MYH-1038813 - Palm Cove Beach Canopy

Please keep in mind that there is no additional charge if you order other non-bulky items in the same transaction.

Gift Cards

All e- gift vouchers will be sent via email at no charge.

Gift Cards are NOT eligible for refund.

Review our Gift Card Terms & Conditions

Shipping Charges and Free Shipping Promotions

Please note:

Any applicable shipping charges for your Order will be shown during the checkout process.

We may at our discretion offer limited time Free Shipping promotions from time to time based on the following eligibility criteria:

Order is placed during the stated promotional period;
Free shipping eligibility registration information must be completed in full (incorrect post codes will be advised in the registration process);
Free Shipping offer is valid for all Australian territories;
Shipping charges will apply to ineligible Products/Orders; and
Free shipping offer is not available for commercial or wholesale/bulk Orders.

Timing of Delivery

Please use the tracking number provided in your shipment confirmation to track your shipment. Please allow 1-3 business days for your Order to be dispatched.

You may however experience longer delivery times due to other delivery providers’ issues that are unforeseen or unavoidable events outside our control.

Our warehouse is open and shipping orders daily Monday to Friday. You can purchase in confidence knowing that your goods will be dispatched from our warehouse within 1-3 business days of placing your order.

Estimated delivery time within Australia is approximately 2 to 10 days from the date your payment is received. The estimated delivery times are in business days (Monday through Friday excluding public holidays in Victoria and NSW).

Estimated times are to be used as a guide only depending on your location and the availability of stock. Whilst we endeavour to fulfil all Orders, please note some items, sizes or colours may not be available at time of dispatch. You will be refunded for items not available at time of dispatch. If your Product has not arrived after the estimated delivery time, please contact Customer Service by emailing support@myhouse.com.au

For more information on delivery times, please visit Australia Post, Couriers Please, or Star Track.

Shipping Method:

Orders are delivered by Australia Post, Couriers Please, Star Track.

We only ship Orders to Australian postal addresses and post office boxes. Unless otherwise agreed by us, we will deliver your Products to the Australian address indicated on your Order Confirmation. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time; however, we do not guarantee that we will deliver within this time frame. We are not responsible for late delivery caused by any of our freight carriers as this is outside our control.

If you have specified a recipient who is not you, for delivery purposes, then you accept that evidence of a signature by a person who identifies themselves as that person at that delivery address is evidence of delivery to you and fulfilment by us of our delivery obligations.

Please note:

We sell and ship Products only within Australia. We will not make deliveries outside of Australia.
Our freight and handling fees do not include insurance and we are not responsible for any damage, destruction or loss of or to the Products after delivery to the freight carriers.

Safe Drop

All orders are delivered with Authority to Leave, also known as Safe Drop. This means, your order will be left in a safe place at the delivery address if there is no one there to sign for the delivery. The delivery driver determines if there's an appropriate safe, secure and weather-proof spot to leave the parcel. If Safe Drop isn't suitable, either because of bad weather or other factors, the delivery driver may choose to take it to a local collection point to be collected (such as your local post office). If this happens, you'll be notified by card to let you know where and when you can collect the delivery.

Order Tracking

After your Order has been dispatched, a confirmation email will be sent to the email address you provided, with details of the freight carrier and a tracking number which you can use to track the shipping status of your Order.

Please note:

You will need to contact the freight carrier directly if you wish to update your delivery

For Australia Post, visit https://auspost.com.au and click the login option at the top right-hand corner and select MyPost. If you already have an account, you can log straight in. Otherwise, click the 'Sign up for MyPost' link.
For Rendr, call 1300 697 363.
For Couriers Please, submit a query via their contact form.
For Bulky Items, submit a query via their contact form.

Cancellation or Change

Subject to the Terms and Conditions that apply to your Order, it may be possible for you to cancel or change your Order if your Order has not started the packing process in our warehouse. Please contact one of our Customer Service Representatives by email and if cancellation or change remains possible, they will assist you.

Delivery of Regulated Knives

Please note that the delivery of regulated knives may be subject to verification of identity and age at the time of delivery, in accordance with local laws. If required, you will be asked to provide valid identification before the goods can be handed over. Failure to comply with this requirement may result in the cancellation of your order.