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Delivery

Delivery Costs

  • Free standard shipping for Advantage Club members. Click here to join for FREE.
  • Free standard shipping for all orders over $50 after discounts.
  • $9.95 standard shipping for all orders under $50 if you are not an Advantage Club member.
  • Express shipping is an additional $9.95 on all orders. Shipped via Australia Post Express Shipping or Couriers Please courier service
  • Currently, we cannot offer delivery for any of our breakable items or furniture, nor can we process international orders.

 

When will my order arrive?

Deliveries via standard shipping normally arrive within:

  • 3-6 business days (NSW, VIC)
  • 6-9 business days (SA, QLD, TAS)
  • 9-12 business days (WA, NT)
  • We cannot take responsibility for late delivery caused by Australia Post or other freight carriers as this is out of the control of MyHouse.
  • If you place an order with a large quantity of one item and we need to raise an order with our suppliers, your order may take longer to arrive. We will contact you in this instance
  • Warehouse clearance promotions can take up to 10 business days to be delivered as indicated in MyHouse promotional EDM.

 Deliveries via express shipping normally arrive within:

  • 1-2 business days for metro as per Australia Post website
  • 2-4 business days for regional, WA, NT, SA as per Australia Post website
  • We cannot take responsibility for late delivery caused by Australia Post or other freight carriers as this is out of the control of MyHouse.
  • We reserve the right to cancel and refund any Express Post payments based on high delivery costs to regional areas which is out of the control of MyHouse.
  • If you place an order with a large quantity of one item and we need to raise an order with our suppliers, your order may take longer to arrive. We will contact you in this instance.
  • Warehouse clearance promotions can take up to 10 business days to be delivered as indicated in MyHouse promotional EDM.

What if there's a problem with my order?

Our online team take great care in ensuring that the correct product is delivered to you safely and securely. However, if for any reason there is a problem with your order, please call our customer service team on 1300 360 217 during business hours or email support@myhouse.com.au.  

 

Will multiple items be delivered together?

Whilst we aim to deliver all your items together, at times in order to ensure the quickest delivery, we do split the deliveries. If this occurs then a member of our online team will contact you via email.