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MyHouse FAQ's

 

How do I care for my sheets?

All Sheet Set fabrics need to be cared for differently. Whether it’s linen, cotton, bamboo or sateen sheet sets, we have developed care instructions tailored to each fabrication. If you head to the Sheet Sets category and select a product of interest, you’ll see individual care instructions listed for each sheet set. This will ensure your sheets are given the perfect level of care to assist you in getting the perfect night’s sleep.

 

What are the best sheets to buy?

It is more important to select your sheets based on the season, rather than solely on the thread count:

Autumn/Winter

You have two options which will create warmth during the colder months.

  • Flannelette Sheet Sets - Made from 100% cotton, flannelette is wonderfully soft and snuggly. The fluffy nature of these sheets will feel warm instantly and will retain body heat throughout the night.
  • High thread count sheets –A higher thread count sheet will be thicker and cosier than a sheet with a lower thread count. More threads also allow for less airflow so that you can stay insulated within your sheets on those colder nights.

Spring/Summer

Bamboo Cotton sheets are perfect for summer because they’re a lightweight, natural fibre, which is temperature regulating, breathable and helps draw moisture away from the body, keeping you cool in the warm weather.

Our Riley Bamboo Cotton Sheet Sets are our #1 seller. Made up of 50% bamboo and 50% cotton, this is the perfect combination for superior softness and comfort. Our Riley Sheets are also kind on skin, naturally hypoallergenic, antibacterial and ecofriendly. Choose from a variety of stylish colours or super sizes here.

For more advice on the best sheets to buy, view our Sheets Lookbook Here

 

How often should I replace my pillows?

Bedding is more than something soft to lie on and under, it takes care of our health too. We recommend replacing your pillows after one year, as after this time they will begin to become less supportive and cleanly which will affect your quality of sleep and quality of life.

The best way to extend the life of your pillows is by using a pillow protector, which offers an additional protective barrier against dust and oils. In addition, if you get into the habit of plumping your pillows daily, this will prevent them from losing shape – by following these steps you will ensure that your pillows only need replacing every two years, rather than every year.

 

Why didn’t I receive my birthday voucher?

In order to receive a MyHouse birthday voucher you must:

  • Be a subscribed member of the MyHouse mailing list (please check junk mail also)
  • Have provided us with your birth date at time of sign up
  • Have had a birthday within the last week

Please contact support@myhouse.com.au if you think you should have received a birthday voucher but did not, and we’ll look into this further for you.

 

Why isn’t my birthday voucher code working?

If you’ve received your birthday voucher and it is not being accepted online, this may be because:

  • Your birthday was over 30 days ago (your birthday voucher code will expire after this time)
  • You are not signed into your online account using the email address to which your birthday voucher code was sent
  • You have already used an alternative birthday voucher code in the last 12 months
  • You have not typed the code correctly

If this does not resolve your enquiry, please email support@myhouse.com.au and we’d be happy to assist you further.

 

Where do I place my gift card voucher number for my online order?

Add MyHouse items to cart and proceed to ‘checkout’. On the checkout page, beneath the images of the product(s) you wish to order, there is a field which says “Gift card or discount code”, here you enter the code (the code will be case sensitive and does not include the MEM before the number on our physical gift cards), and hit “apply” – this should update the total for you.

 

The product I am after is sold out on the website. Can you help?

Yes! Please email support@myhouse.com.au and tell us which product(s) you’re after, as well as your location, and we’ll do our best to locate for you.

If there is no stock left within the business, we can let you know whether we are expecting a future delivery, or gladly recommend an alternative product from within the range.

 

How quickly will you dispatch my order?

We aim to pick and pack your order within 24 hours, so you get your order fast!

Generally, orders take around 2-4 business days via Australia Post/Couriers Please for capital cities and 4-7 business days for regional areas (and WA, NT), depending on how busy the postal networks are.

 

How can I track my order?

You will be emailed tracking updates from our Shipping platform provider, Shippit.

You can also use the tracking number provided to track the progress of your order directly through Australia Post (https://auspost.com.au/mypost/track/#/search) or Couriers Please (https://www.couriersplease.com.au/tools/track)

 

What will I be charged for shipping?

Please find a breakdown of all delivery costs published here

 

Can you Express Post?

Yes, of course! Simply choose Express Shipping as an option on the shipping page at the online checkout. The Express Post shipping fee is $15.

 

Which postal service will be used to ship my parcel?

We use both Couriers Please or Australia Post to send your order, based which shipping provider can get your order to you the fastest. If you have a preference please email support@myhouse.com.au or call 1300360217 to let us know, and we’ll always do our best to accommodate you.

Our Shipping platform provider, Shippit, will provide you with tracking information and updates after your order is placed - this comes separately to the MyHouse order confirmation email, please allow a little time for this additional email to arrive.

 

Where do you ship to?

Currently, we ship within Australia only.

 

What happens if I enter the incorrect shipping address during checkout?

If your order has already been completed, please email us at support@myhouse.com.au or call 1300360217 as soon as you notice any incorrect order information. We will do our best to have your order re-directed, however in some instances we will need to wait until your order is delivered and ‘returned to sender’ before we can have it re-sent out to the correct address.

 

Can I pick up from store?

We are currently implementing click and collect on our website, which we hope will be up and running as soon as possible. In the meantime, if you would like to collect your online order from a MyHouse store, please call our customer service team on 1300360217, who will be able to inform you as to whether this is possible with regards to inventory levels within the store from which you wish to collect.

 

Can I change my order once I have made my purchase online?

Payments for online orders are made through our secure Shopify payments platform, which means we do not store your credit card details and cannot make alterations that would affect the cost of existing orders – however we can easily accommodate change of colour requests if you notify us early enough by calling 1300 360 217 or emailing support@myhouse.com.au

Should you wish to make any other changes which will affect the overall cost of the order, we will most likely have to cancel and refund your original order, then re-order the correct items. Please call us on 1300 360 217

 

What if I lost my reply paid label?

Please email support@myhouse.com.au and we’ll organise for a new one to be emailed to you so that you can print and return your parcel at no cost to yourself.

Please fill out all information specified on form (i.e order number and name) so we can have your return processed for you as efficiently as possible.

 

What happens if my parcel does not arrive at all or is later than I expected?

If your parcel goes missing we will lodge a formal track and trace which can take up to 5 business days to complete. If your order is not located we will resolve with a refund or replacement at our discretion based on each individual circumstance.

If Australia Post or Couriers Please do not deliver to the outlined time frames and your order is later than expected, we cannot be held liable for any damages including discounts on an order as postal system delays are out of the control of MyHouse. You can lodge a formal complaint, as the owner of the parcel with Australia Post or Couriers Please.

 

What is Openpay or Afterpay?

Full information about these ‘Shop Now, Pay Later’ payment plan options can be found here.