MyHouse FAQ's

 

How do I care for my sheets?

All Sheet Set fabrics need to be cared for differently. Whether it’s linen, cotton, bamboo or sateen sheet sets, we have developed care instructions tailored to each fabrication. If you head to the Sheet Sets category and select a product of interest, you’ll see individual care instructions listed for each sheet set. This will ensure your sheets are given the perfect level of care to assist you in getting the perfect night’s sleep.

 

What are the best sheets to buy?

It is more important to select your sheets based on the season, rather than solely on the thread count:

Autumn/Winter

You have two options which will create warmth during the colder months.

  • Flannelette Sheet Sets - Made from 100% cotton, flannelette is wonderfully soft and snuggly. The fluffy nature of these sheets will feel warm instantly and will retain body heat throughout the night.
  • High thread count sheets - A higher thread count sheet will be thicker and cosier than a sheet with a lower thread count. More threads also allow for less airflow so that you can stay insulated within your sheets on those colder nights.

Spring/Summer

Bamboo Cotton sheets are perfect for summer because they’re a lightweight, natural fibre, which is temperature regulating, breathable and helps draw moisture away from the body, keeping you cool in the warm weather.

Our Riley Bamboo Cotton Sheet Sets are our #1 seller. Made up of 50% bamboo and 50% cotton, this is the perfect combination for superior softness and comfort. Our Riley Sheets are also kind on skin, naturally hypoallergenic, antibacterial and ecofriendly. Choose from a variety of stylish colours or super sizes here. 

How often should I replace my pillows?

Bedding is more than something soft to lie on and under, it takes care of our health too. We recommend replacing your pillows after one year, as after this time they will begin to become less supportive and cleanly which will affect your quality of sleep and quality of life.

The best way to extend the life of your pillows is by using a pillow protector, which offers an additional protective barrier against dust and oils. In addition, if you get into the habit of plumping your pillows daily, this will prevent them from losing shape – by following these steps you will ensure that your pillows only need replacing every two years, rather than every year.

 

The product I am after is sold out on the website. Can you help?

Yes! Please email support@myhouse.com.au and tell us which product(s) you’re after, as well as your location, and we’ll do our best to locate for you.

If there is no stock left within the business, we can let you know whether we are expecting a future delivery, or gladly recommend an alternative product from within the range.

 

How quickly will you dispatch my order?

We aim to dispatch your items the next business day following receipt of your order. During busy sale or promotional periods and other special events, there may be a delay in dispatching your order due to an increase in order volumes.

Once items are dispatched from MyHouse, you should expect delivery within 2-10 days depending on your location. Please visit Australia Post to estimate delivery time to your location.

 

How can I track my order?

We use the Australia Post tracking service, allowing you to trace your parcel at any time. Once the Item has been dispatched from our warehouse, you will receive an email within hours advising of a tracking number and page to follow the progress of your delivery.

You can also use the tracking number provided to track the progress of your order directly through Australia Post (https://auspost.com.au/mypost/track/#/search).

 

What will I be charged for shipping?

Please find a breakdown of all delivery costs published here

 

Where do you ship to?

Currently, we ship within Australia only.

  

Can I change my order once I have made my purchase online?

Please contact one of our Customer Service Representatives on 1300 360 217 or support@myhouse.com.au and they will advise whether a cancellation or a change to your order is possible.

It is only possible to cancel or change your order if the picking process has not commenced.