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In-Store Terms & Conditions

IMPORTANT NOTICE – In response to Covid-19

Due to the current Covid-19 situation, our stores are operating a little differently than usual. As the health and safety of our staff and customers are our highest priority, we have made some changes to our stores and implemented safety protocols to accommodate for social distancing and to maintain a safe environment for everyone. When you are visiting one of our MyHouse stores, we kindly ask that you practise safe hygiene, abide by government guidelines and follow safety instructions of the MyHouse team, including any notices, signs or markings we have in-store. 

In an effort to limit contact and potential exposure, we ask our customers to comply with these safety measures at all times:

  1. Do not attend the store if you are unwell.
  2. Please bear in mind our store capacity limit before entering. We have placed a sign at the entrance of our MyHouse stores indicating the maximum capacity to restrict the number of people allowed in each store at any given time. If we are at capacity, we may ask you to wait outside the store for a few moments.
  3. Avoid touching products as much as possible and try to only touch items that you will be purchasing.
  4. Use hand sanitizers that are provided when entering or leaving the store.
  5. Maintain distance of 1.5 metres from others when walking around the store and when queueing for the register.

We also encourage our customers to pay via contactless payment options. We are not accepting cash payments at this time.

We thank you for your cooperation and understanding during these challenging times.


About these Terms and Conditions

We are Global Retail Brands Australia Pty Ltd ACN 006 348 205 ("we" "us" “our”). These are the terms and conditions on which we supply products (“Products”) to the Customer (“you”). Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

Please read the T&Cs carefully before purchasing any products in-store (“Order”). We recommend you should keep a copy of the T&Cs for future reference. We may modify the T&Cs at any time. We cannot confirm the price of a Product until your Order is accepted in accordance with our Order acceptance policy (described below).


Acceptance of Your Order

How You Place Orders

You may place an Order by purchasing Products at our tills in-store. By placing an Order, you make an offer to us to purchase the Products you have selected for personal use or consumption based on these T&Cs. Information contained in-store constitutes an ‘invitation to treat’. No information in-store constitutes or should be deemed as an offer by us to supply any Products; however, we will make every effort to supply Products to you.

Order Acceptance

We will confirm acceptance of your Order and shall become a binding contract when payment is taken at our tills in-store.


Payment Methods and Processing

Payment Methods.

All prices on the Products are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST). 

We currently accept Visa, MasterCard, AMEX, PayPal and Openpay as payment options for purchases.


We process payments after payment is taken. Payments will be debited and cleared from your account upon placing your Order. By making a payment you confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.

Coupons and Discounts.

Any coupon codes and promotional vouchers, are valid at the time of Order placement only and must be presented at the point of purchase. Coupon offers will not be valid or honoured on Orders successfully placed if used incorrectly or inappropriately.  We reserve the right to cancel any order relating to a coupon code that we deem to have been used incorrectly or inappropriately. 

Coupon codes are also not to be shared publicly. Sharing codes on a public forum is a breach of our T&C’s.

It is your responsibility to read to read specific details about a coupon code, which may outline what it can or cannot be used for. For example, whether it requires a minimum spend or whether it applies to a specific range of products or available to a specific group of people only.



  1. Pricing Errors

We reserve the right to correct any errors published in-store or on our Site.

  1. Promotional Sales

The promotions and sales prices that are offered on the Site are available online only. They may not correspond to those in a MyHouse store. MyHouse stores may operate other promotions and sales concurrently. We reserve the right to extend or withdraw a promotional or sale offer at any time without notice.


Returns Policy for In-store Purchases

If a Product you purchased from our store is damaged, faulty, unsafe, or not of acceptable quality, or if it does not match the description or sample, or is not fit for the purpose specified then we will happily provide an exchange, refund or an in-store credit.

You will need to bring along your proof of purchase and we will need to inspect the product to determine the nature of the problem. Our returns policy recognises your statutory rights under law.

If you simply change your mind and return the item within 14 days, we will happily exchange the product, provided it is not an excluded item and subject to it being returned in a saleable and unused condition, with original tags and/or sealed packaging and a satisfactory proof of purchase. Depending on the value of the product, we may offer you an in-store credit.

Change of Mind Policy

We will not provide refunds on goods purchased at our store if you simply change your mind. However, we will provide an exchange or in-store credit on the following terms:

  • the Product must be presented within 14 days of the purchase date;
  • you provide us with a register receipt or any other satisfactory proof of purchase;
  • the Product must be unused, in the original packaging with all tags and stickers still attached, in the merchandisable condition you purchased it in; and
  • the Product must not be an excluded product.


This Change of Mind Policy does NOT apply to:

  • Sale, clearance items and goods sold as ‘seconds’;
  • Items that have an accompanying tag that states ‘no change of mind’;
  • Products that we repair or replace under these T&Cs;
  • Gift cards or vouchers;
  • Made-to-order, personalised or monogrammed items; and
  • Mattresses, bath mats, quilts, underblankets, pillows and toppers (for health and hygiene reasons).

If you cannot produce a register receipt (or a copy or photo of it), we may also accept other types of proof of purchase including your online invoice, financial statements such as credit card or bank statement (provided it clearly identifies the value of the product), Buy Now Pay Later statement or warranty card showing the date and amount of purchase.

Our decision to provide an exchange or in-store credit in accordance with the conditions set out above will be determined in our absolute discretion.

We reserve the right to reject any returns that do not meet the above requirements.

To return an item due to a change of mind, you must follow our returns process. Please refer to ‘Return of Products’ below for more information.

This Change of Mind Policy is in addition to your statutory rights under the Australian Consumer Law.

Consumer Guarantees

You are entitled to the benefit of statutory consumer guarantees in respect of products purchased from MyHouse.

If you believe a product purchased from a MyHouse store:

  • is damaged, faulty, unsafe or is not of acceptable quality;
  • is not fit for the specified purpose;
  • OR does not match the description given to the product;

You may return it to any MyHouse store within a reasonable period after purchase. Please refer to “Return of Products” below for more information.

Assessment of failure and entitlements

We will assess the condition of the product in store to determine the nature of the problem. In certain circumstances, it may be necessary for us to send the product away for assessment within a reasonable period.

If the product is assessed as having:

  • a major failure:
    • you may choose to return the product and;
      • receive a refund or an in-store credit; or
      • receive an identical replacement (or one of similar value if reasonably available to MyHouse).
    • OR you may keep the product and request compensation equal to the drop in the value of the product owing to the problem.
  • minor failure: we may provide a repair within a reasonable time. If we cannot repair the product within a reasonable time, then you can choose a replacement, refund or in-store credit.

If you request a refund, the amount will be the price you paid at the time of the original purchase as shown on the register receipt. We will generally issue the refund using the original payment method.

If you request a replacement of the goods, your replacement goods become your property and the returned goods become our property. When a refund is given, the returned goods become our property.

Please note that we will not offer a refund, replacement, in-store credit or repair if:

  • at the time of purchase, you were made aware of the damage or defect in the product; or
  • the product is damaged as a result of normal wear and tear, misuse, failure to take reasonable care or failure to use in accordance with manufacturer’s instructions.

Products marked as seconds or samples cannot be returned due to the fault that was identified at the time of purchase. If the product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.

Manufacturer Warranty

Many of our goods come with a guarantee or warranty from the manufacturer. If they do, they are in addition to consumer guarantees and cannot be excluded under the Australian Consumer Law. You must retain you proof of purchase for any manufacturer warranty claims.

Return of Products

Returns locations

When returning goods in accordance with the MyHouse Returns Policy, you may choose to return them to any MyHouse store, or, in the case of goods that come with a manufacturer’s warranty or guarantee, to any MyHouse store or directly to the manufacturer. If you cannot return the goods to a MyHouse store, please contact our Customer Service Team on 1300 136 936 for details.

Proof of Purchase

It is important for us to establish that claims made about such goods are genuine and that you originally purchased the goods from a MyHouse store.

Please present your MyHouse register receipt (or a copy or photo of it). We may also accept other types of proof of purchase including your online invoice, financial statements such as credit card or bank statement (provided it clearly identifies the value of the product), Buy Now Pay Later statement (including Openpay and Afterpay statements) or warranty card showing the date and amount of purchase.

We reserve the right to reject your claim if you cannot reasonably demonstrate that you purchased the product from a MyHouse store.

Further information

For further information, please visit our website or contact our Customer Service Team on 1300 136 936. For more information about your rights as a consumer, see the Australian Consumer Law website at

Goods purchased from the MyHouse website

Please refer to the Online Terms and Conditions for details about returning goods purchased online.



Our network is committed to protecting your privacy. We will handle any personal information collected from you for the purposes of managing a refund, credit, exchange or repair in accordance with our Privacy Policy.



No Waiver

You acknowledge that if you breach the T&C's and we take no action against you, we do not waive our right to take action should you commit the same breach again or any other breach of the T&C's. Our actions in not pursuing our rights in respect of any breach will not be construed as varying the T&C's in any way.


You may not assign any rights and obligations under these T&C’s whether in whole or in part without the prior written consent of us. Any unauthorised assignment shall be deemed null and void.


 We reserve the right to change the T&C’s at any time. The T&C’s applicable to you are those on our Site at the time you Order a Product. No MyHouse employee or agent has the authority to vary any of the T&C’s governing any sale.

Force Majeure

To the extent permitted by law, we are not liable for any delay in performing any of its obligations under these T&C’s if such delay is caused by circumstances beyond the reasonable control of us, and we shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law

You acknowledge and agree that the T&C's together with all our policies and procedures will be governed by and construed in accordance with the law of Victoria, Australia, and the relevant courts of Australia will have exclusive jurisdiction.

Reading Down & Severability, Inconsistency

If any portion of these T&C's is or becomes contrary to any Australian law, that portion will be read down to the extent necessary for the portion to retain valid operation or if it cannot be read down, will be severed from the T&C's and the rest of the T&C's will not be affected by the severance. If any portion of these T&C's is inconsistent with any other policies or terms constituting these T&C's, then these T&C's will prevail to the extent of the inconsistency.


Buy One, Get One Free Terms and Conditions

Purchase any two items from MyHouse and receive the second item (of equal or lesser value) free! To enter, place an order for two items or more between 01:00 AM AEST 11 June 2020 until 11:59 PM AEST 24 June 2020.

The BOGO promotion can be applied on any amount of items as long as they are purchased in pairs; will be applied at checkout on the items of the lowest value in the same transaction; will not be valid on previous purchases. The BOGO promotion is not valid with any other promo, offer or discount. MyHouse reserves the right to cancel or change the Buy One, Get One (BOGO) promotion at any point, without prior notice. Not valid on previous purchases.

BOGO returns are subject to our online or in-store Returns Policy and the following rules:

Returning an item you paid for: You will be refunded with the price difference between the full price of the first qualifying item (paid) to the full price of the second item (free). When you return one item, the BOGO promotion is no longer valid, and therefore, the item you initially received for free is now a regular paid item.

Returning an item received for free: Refunds will not be processed for items that were received for free, if returned separately.

Returning both items: You will receive a full refund in the amount of the first qualifying item (paid) that was returned, only in the event that the second qualifying (free) item is included in the same return package.

Consumer Guarantees
Please note our products come with consumer guarantees under the Australian Consumer Law which cannot be excluded.